Her: Hi, this is ***. How can I help you?
Me: Hi. We got this statement in the mail with a few problems on it. First of all, there is no name on it, so I don't know who it's for. Second of all, none of the services are covered.
Her: Um, so are you the subscriber?
Me: No, my husband ****.
Her: Can you give me the subscriber number?
Her: Can you confirm the services provided?
Me: (list services)
Her: Who was this service done for?
Me: I don't know. It doesn't say.
Her: So what was your question?
At this point I may have lost my temper and snapped at her about the fact that there is NO NAME ON THE STATEMENT (for the third time). At which point she realized that the Dentist's office had Tayleigh's birthday wrong, and therefore would cover no services provided until that was cleared up.
And guess what day our dentist's office just happens to be closed? Yep. Thursday.