Dear Dell Computers,
When my power cord stopped working and would no longer charge my laptop, I was frustrated. That little laptop has everything on it: my bookmarks, my recipes, my Christmas presents. I was really hoping for a quick resolution, particularly after a smooth phone call and a $50 price tag on the new cord. When you told me it would take a week to arrive, I was annoyed, but understanding. It is December, after all.
I have to admit I wasn't quite so understanding a few days later when I recieved an email saying that my order would be delayed, and instead of arriving on the 13th as promised would arrive on the 16th. Let's just be honest here: I was angry. Christmas was fast approaching. I had to redo a few of my projects on my dinosaur of a computer in hopes to catch up. But, I shrugged it off, trying, ever so desperatly, to hang on to my Christmas spirit.
Which is why, when I recived a phone call on the 15th, announcing that my order had been delayed AGAIN and would be cancelled if I did not contact them RIGHT NOW, I was LIVID. Since the last thing I wanted was for my order to be cancelled, (refunded maybe, but never cancelled) I called. And you know what? You know what your representative told me? He told me that my cord would be shipped on the 16th and arrive on the 21st.
Well, guess what DELL? IT'S NOT HERE YET. And guess what else? I went and checked the tracking, and it's currently in OHIO, and will not arrive for 2 more days. So, Dell. You know what? I think you suck. Yes, it's December. And yes. Everyone is shipping lots. But I have ordered 12 different things after ordering my replacement cord and ALL OF THEM ARE HERE. So. I don't really think you have any excuses for that. Do you? Didn't think so.