June 11, 2013

Why you should avoid Seven Peaks like the Plague


I bought the pass of all passes from Seven Peaks in April.  When I didn't receive a receipt or confirmation number or anything, my rapid descent through hell (i.e. Seven Peaks Customer Service) began.

In an email to them: 


I purchased 6 Pass of All Passes a few weeks ago, but I never recieved a confirmation email, and therefore, an unable to redeem my passes.  I checked my bank statment, and the payment went through, so that was not the problem. If you could resend that email, I would really appreciate it. 

Thank you.

Response: 

Dear Seven Peaks Customer,

Thank you for emailing Seven Peaks Fulfillment with your question. I am currently auditing this email box. The answers to some of the most common questions that we see here on the Seven Peaks Fulfillment team are attached to this email. If they still do not answer your question, or if you feel after reading them that your case requires special treatment, please respond to this email with a one to two sentence summary of your issue in the body of the email. Also, choose the keyword below that best corresponds with the nature of your issue and make sure you include it exactly as written below in the subject line of your email. This will help us to meet whatever issues you are experiencing with greater speed and accuracy.

Thank you for your cooperation,

Josh
Priority Fulfillment Team
Seven Peaks

Me to Them: 


I purchased 6 passes four weeks ago. I received no confirmation email and therefore heave no redemption code and no way to even begin the process of receiving my passes.  It has been a week since my first email addressing this issue.  
Thank you for your quick response. 


Response: 

Rachel,

The redemption codes will be on your account where you purchased your passes such as City Deals or Groupon. Make sure you go to www.sevenpeaks.com/redemption to enter your information so we can have it in our system. Please let us know if you have any more questions.

Thanks,
Tracy

Me to them: 

I didn't purchase my passes through a 3rd party. I purchased them directly from the Seven Peaks website. I received no receipt  email or confirmation whatsoever, but my bank account was charged the amount so I know that the transaction went through. 

Response: 

Dear Seven Peaks Customers 
I just want to confirm that you've bought your Pass from City Deals, please reply as soon as possible so that i may be able to walk you through the steps of recovering your redemption code.
Thank You
Mackenley

Me to Them: 

I bought my pass directly off of the Seven Peaks website. I did not use Ciy Deals, Groupon, Living Social or any other third part y website. My money went directly to you. I did not receive an email, a receipt, a voucher or any kind of redemption number. I have been waiting over  six weeks now to try and get even that, and I have been horribly disappointed with the quality of your customer service. I would appreciate a prompt response resolving my issue.
Thank you. 

Response: 

Rachel
Thank You for contacting Seven Peaks, the main reason why i ask where you purchase your pass because that helps me know what the next step should be to activate your passes. So thank you for clarifying that you've purchase your passes through my company website. witch mean you can take your printed receipt to any of our water park or fun center and they will print you a new pass. We appreciate your patient.
Thank you
Mackenley

Me to Them: 
I don't have a receipt. Of any kind. Whatsoever.


Still don't have a receipt, let alone the actual passes.  If you haven't done it already, DON'T DO IT!
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6 comments:

CKismet said...

Did you check your spam folder for the receipt...just a thought...you probably did...

Melinda said...

OH MY HECK!!! That is so frustrating!! I am pulling my hair out just reading it! REALLY?! Thats just nuts. Seriously.

Heidi said...

Ugh! I hope it works out somehow. It might require fasting and prayer.

Rochelle Brunson said...

I just went through a similarly frustrating customer service nightmare with Best Buy over the purchase of a fridge. When you shop online, you get no service!

Jillybean said...

Call Gephart, this is exactly the kind of stuff he likes to do. I bet a story on the 10:00 news would get their attention :)

Cammie said...

I feel your pain. We had our codes and they didn't process them fast enough so they expired.

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